LOCAL PICK-UPĬustomer pick-ups for all sales must be made at Scout's warehouse location at 4901 Woodall St, Dallas, TX 75247, with the exception of small accessories, 'as-is' vintage pieces, or showroom floor models. Scout neither assumes nor offers any warranty on Scout-label, vintage, or refinished/reupholstered items after they are retrieved from Scout Design Studio. Sales discounted 30% or more off of retail are final and non-refundable.Įxternal conditions beyond the control of Scout can affect the life expectancy of products. Listed price for all merchandise does not include shipping, packaging, or refinishing costs unless expressly noted. Buyer should assume no restoration work has been performed by Scout unless otherwise specified.
Vintage items will show wear consistent with their age. Floor models, sale items, custom orders, and vintage items are sold 'as-is' condition with all sales final and no returns. New and unused Scout Label items may be returned at the customer's expense within 15 days of the received date for store credit, or a refund minus a 25% restocking fee. These deliveries are not scheduled, but tracking will be shared to the email you provide once your order is sent out. If you have specific delivery requests or instructions, please note these on your order at time of purchase. Our Operations Team will be in touch to schedule white glove delivery once your products are ready to go (1-7 days in advance). The 30 day hold time will apply to pre-orders and custom furniture beginning after the first notification for delivery or pick up. Scout will only hold orders of in-stock products up to 30 days. Please expect delivery within 1-4 weeks after the estimated arrival date listed on the product page. Any product purchased on pre-order will be reserved for the buyer and shipped out or scheduled for white glove delivery (depending on the size and nature of the piece) after the product has arrived to our warehouse. Every pre-order item has an estimated arrival date to our warehouse in Dallas, TX listed on each product page. All custom orders and pre-order delivery time frames begin after the piece is complete or in stock at our warehouse.Ī pre-order is the purchase of an item not currently in stock at our warehouse. It is the buyer or receiver’s responsibility to inspect upon delivery, and to refuse receipt of any items in unsatisfactory condition. The delivery team will unpack and move your order to the nearest indoor location (entryway, hallway, etc.) and dispose of all packaging. Delivery time to most locations within the US is one to four weeks depending on the distance from our warehouse in Dallas, TX. Scout ships through our in-house delivery team, or occasionally through a trusted third-party shipper.
We are a small business and you are emailing a real person. That’s why we’ve worked to determine the best, most efficient shipping methods to get you the goods. You deserve the best, and so does our product.
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